Nia (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
alwaysbeenasmiler) wrote2018-12-15 06:02 pm
alwaysbeenasmiler) wrote2018-12-15 06:02 pm
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Wow, I was very productive on the icon front today. Thank you everyone for participating in the annual "Help Nia clean out her To Be Edited folder" -- of course for every icon that I seem to made, I also seemed to add 3 more pictures to the folder which leads me to believe that my work will never be done. My favorite though was my Eizen icon, that one was probably the best out of the lot of them-- and perhaps the one that was most serendipitous to make.
Side note:![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png)
hiraethe is ALWAYS open for requests, so if you have a request or picture that you'd like me to icon, go ahead and post it over there. Requests have recently re-opened due to the fact that I don't have a stressful job anymore.
Speaking of jobs, I had a funny call yesterday.
Now to preface: We have to AUTHENTICATE everyone if they are making changes to an account-- we also have to AUTHENTICATE anyone if they want to know aspects of their bill (and not just the 'ammount due' - funny though you don't have to be an authorized user to PAY YO BILL though, anyone can do that as long as you get the address right. Also we only have to verify someone to troubleshoot and send a technician out, you don't have to be an auth user to go through troubleshooting steps.
So I had this person that had bought a static IP-- evidentally last week they tried to put the static on the modem however the modem ended up being bad and had to be replaced. The lady calls back and wants the modem configured (which is a change of service and thus NEEDS AUTHETNICATION) so I tell her okay, if I can talk to an authorized user who can give me the security code. So she transfers me to the authorized user...
--Which she picks up, states that she is Mr Waters and she gives me the security code, and then she says she is transferring me back to Kathy (herself) and then she transfers me back, and she picks up again. (note: she did not lower her voice for this; she didn't even try-- I was so disappointed.). I was trying not to laugh, however if the call record is searched out, they will find that I did follow protocol perfectly. Needless to say that she ended up telling me that she would have to wait a half an hour to bring the modem down and that she would call back later. she wanted me to note on the account that Mr. Walters had CPNI'd and she wouldn't have to do that next time. I told her quite happily that Mr. Waters had to CPNI every single time, I didn't tell her that Mr. Waters could add her as an authorized user after CPNI'ing-- I felt that she would of called back immeediately stating that she was Mr. Waters and that she wanted to add herself as an AUTH user. Mr Waters owes me coffee for protecting his account like that.
Tonight I go with my husband to see the new Spiderman movie-- the one with all the spidertheys. I think I'm gonna want pizza at the theater-- or something, idk.
Side note:
hiraethe is ALWAYS open for requests, so if you have a request or picture that you'd like me to icon, go ahead and post it over there. Requests have recently re-opened due to the fact that I don't have a stressful job anymore.Speaking of jobs, I had a funny call yesterday.
Now to preface: We have to AUTHENTICATE everyone if they are making changes to an account-- we also have to AUTHENTICATE anyone if they want to know aspects of their bill (and not just the 'ammount due' - funny though you don't have to be an authorized user to PAY YO BILL though, anyone can do that as long as you get the address right. Also we only have to verify someone to troubleshoot and send a technician out, you don't have to be an auth user to go through troubleshooting steps.
So I had this person that had bought a static IP-- evidentally last week they tried to put the static on the modem however the modem ended up being bad and had to be replaced. The lady calls back and wants the modem configured (which is a change of service and thus NEEDS AUTHETNICATION) so I tell her okay, if I can talk to an authorized user who can give me the security code. So she transfers me to the authorized user...
--Which she picks up, states that she is Mr Waters and she gives me the security code, and then she says she is transferring me back to Kathy (herself) and then she transfers me back, and she picks up again. (note: she did not lower her voice for this; she didn't even try-- I was so disappointed.). I was trying not to laugh, however if the call record is searched out, they will find that I did follow protocol perfectly. Needless to say that she ended up telling me that she would have to wait a half an hour to bring the modem down and that she would call back later. she wanted me to note on the account that Mr. Walters had CPNI'd and she wouldn't have to do that next time. I told her quite happily that Mr. Waters had to CPNI every single time, I didn't tell her that Mr. Waters could add her as an authorized user after CPNI'ing-- I felt that she would of called back immeediately stating that she was Mr. Waters and that she wanted to add herself as an AUTH user. Mr Waters owes me coffee for protecting his account like that.
Tonight I go with my husband to see the new Spiderman movie-- the one with all the spidertheys. I think I'm gonna want pizza at the theater-- or something, idk.